We not only developed a technological solution for the client, but we offered great support for the project management of all the partners involved.
Step 1 - Workshops
We started with UX and UI workshops, where we identified both the purchase path of the buyer and identified the key functionalities of the online store, as well as the UI (user interface) for the editors of the online store. The UI has identified which content is regulated in which tool, how and the interfaces are adapted to your client's knowledge.
Step 2 – Selection of partners for payment system and logistics
Together with the client, we identified the key criteria for partner selection and led the process of choosing a partner and then integrating their solution into the entire ecosystem.
Step 3 – Definition of business and information process
We have defined the entire business and information process from visiting the website to returning or changing the product in the branch. The process was the basis for the deployment and integration of all information systems and the mobilisation of the entire organization.
Step 4 - UX and Development
After identifying all processes and key tools and external partners, we started drawing wired models and developing an online store. In this work we also cared for coordination and cooperation with all partners in the process (ERP, SAP finance, CDN, payment system, logistics partner, client).
Step 5 – Launch
After the development we performed a silent start, where we tested the user experience as well as the operation of all integrations. The opening of an online store was gradual. First among the task force, after correcting errors, the next stress test was among employees, where bottlenecks and errors were identified. After improvements and optimization, we opened the store for everyone.
Step 6 – Optimization and upgrades
The project was staged in several steps. After the launch of the MVP version of the online store, we started with the client first optimizing backend processes for the editors of the online store. The next step is additional functionality for end users.
Step 7 – Expansion into foreign markets
Once the site is optimized for editors, in place marketing processes, purchases, sales and finance, and implemented all key functionality for end users, the expansion for an additional 6 markets begins.